For your peace of mind, I offer a fourteen (14) days cooling-off period. I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry.
If the artwork has been damaged in the post please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.
Custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.
Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.
If you experience any problems at all regarding your order please email me at settawut.leenavong@cuinda.com and I will be happy to help.
Thank you.
Full Returns Policy
What if I want to send my product back, but it is not damaged?
How to Return an Original, Undamaged Work
Step 1 - Within fourteen (14) days of your merchandise delivery date, please contact our email support at settawut.leenavong@cuinda.com to give us your order information and the reason for wanting to return the work.
Step 2 - Repackage the artwork using the original packaging materials. The artwork must be in original condition. Your return package should include the item, along with any packaging and documents that came with it. The artwork is to be sent back safely and securely to the artist. In this case, you pay for the shipping costs.
***Do not ship the artwork before contacting us***
Step 3 - Email settawut.leenavong@cuinda.com to complete the return process. We'll respond with information regarding the shipping address.
What is the policy if the product arrives damaged at my place?
What to Do If the Artwork Arrives Damaged
Step 1 - Within fourteen (14) days of your merchandise delivery date, take pictures of the damaged part(s) and send them to settawut.leenavong@cuinda.com. You will receive a full refund or we will send you a new product in case your product is damaged.
Step 2 - Save the original packaging!
Step 3 - We'll contact you to discuss the next steps.